The Holiday Rep Diploma is an online training course. It will introduce you to the fundamental concepts and principles of working as a Holiday Rep that the tour operators are looking for in all Holiday Rep applicants.  The Holiday Rep Diploma course is open to persons from all backgrounds looking to become any kind of Holiday Rep.

As well as learning about the role of a Holiday Rep, you will also receive full recruitment help and support to greatly increase your chances of being recruited!

Your 17 Study Modules are:

Module 1 - Basic criteria needed to become a Holiday Rep and why

Module 2 - Different types of Holiday Representatives

Module 3 - The history of the Holiday Rep position and travel and tourism industry

Module 4 - A look at tour operators and a brief overview of the travel and tourism industry

Module 5 - External factors that affect travel and tourism

Module 6 - The importance of team work whilst working as a Holiday Rep

Module 7 - An Overview of Normal Holiday Rep Duties

Module 8 - Importance of image and presentation of a Holiday Rep

Module 9 - Legal Responsibilities of a Holiday Rep

Module 10 - A Holiday Reps Responsibility to create a safe and healthy holiday

Module 11 - Paperwork involved whilst working as a Holiday Rep

Module 12 - Dealing with Complaints - How to handle them and what you can expect

Module 13 - The importance of Customer Service when working as a Holiday Rep

Module 14 - Welcome Meetings - How to conduct them and what is Included

Module 15 - Basic Selling Skills when working as Holiday Rep

Module 16 - Transfers and airport duties

Module 17 - Currency Conversion and liquidation

What you will receive


17 Study Modules - See above
17 comprehensive study modules covering all aspects of working as a Holiday Rep.  Modules within the Holiday Rep Diploma Course contain videos and interactive flash cards to enhance your learning experience.


17 Revision Tests
Each module has a revision test attached to it.  These tests are designed to test your knowledge of that particular module before moving onto the next.  Each Revision test can be completed as many times as you like. 

Final Course Exam
There is a final exam to complete. This is completed when you have studied and revised all of the Holiday Rep Diploma course modules.


Holiday Rep Diploma  Course Certificate     
Once your final exam has been taken and passed. A Holiday Rep Diploma Certificate will be posted to you. You can also request a PDF copy to be emailed.

Online Tutor Support
You will receive unlimited course and study support. A dedicated Holiday Rep Diploma Course Tutor will always be on hand to help.


Online Recruitment Adviser
Unlimited recruitment advice and support from a dedicated Recruitment Adviser.


"FREE" Your 36 Page Guide - How To Pass the Holiday Rep Interview
You will have access to a printable manual which includes step by step information on how to pass the interview successfully.
jobsicon Latest Holiday Rep Jobs
Up to date Holiday Rep job vacancies direct to your course Noticeboard.

Tour Operator Application Forms
You will have access to the Tour Operators application forms.


Application Form Check & Send
A check and send service is offered for your application forms.  This will ensure that they are filled out correctly before sending.

Notice Board
Included in your course is a Notice Board with the latest course and recruitment news.  As well as up to date Holiday Rep jobs.

Study methods used in the Holiday Rep Diploma Course

Each module has an individual revision test attached to it.  These tests are designed to help you to revise what you have just learn't and give you an idea of the final exam structure.


They help you to retain concepts that you've studied

Reading through the study modules is obviously important - it introduces you to new concepts, formulae and calculation methods from each module. But doing revision tests is what drives it fully home into your brain.

You can read all about riding a bicycle, or how to swim from textbooks all you want. But in the end, you need a certain amount of practice to get used to the feel of how the real thing is.   The revision tests allow you to track your progress and highlight any modules that you may need to study again.  Research shows that by simply completing revision tests  it will massively improve your passing chances.

Keep track of which modules you have studied and how well you are doing for each.


Your progress report will show you the revision tests you have completed and the percentage mark you have gained for each.  The revision tests are coloured coded showing you which ones you need a little more study time on.


Flash Cards using The Leitner System

The Leitner System is a popular method of studying with flashcards using spaced repetition.

flashcardHow does it work?

The idea is that the easier it is to recall the material on a flashcard the less often that flashcard will be repeated in the future. The reverse follows. The harder it is to recall the material on a flashcard the more often it will be repeated. The repetition of each flashcard is scheduled, or spaced, in such a way that the learner spends most of their time studying material that is more challenging. Material that has been retained well is studied only occasionally to ensure it has not been forgotten.


Audiovisual material provides a rich medium for learning. Video can effectively communicate complex information to create a motivating, memorable and inclusive learning experience.


Each module within the Holiday Rep Diploma Course is illustrated with photos, diagrams and drawings to enrich your learning experience.


Why does using illustrations improve your learning experience?

The two sides of the brain have different attributes and respond to different stimuli. The left is analytical, verbal, sequential and linear; the right is visual, spatial and holistic. It follows that the left is more logical, responding better to textual material, whilst the right is more imaginative, responding to images. If the right side is not stimulated, it is harder for students to put ideas into context. Studies have shown that the use of relevant images can increase a student's recollection and comprehension of new material.

Fun Interactive Presentations on our virtual whiteboards


Our zooming whiteboards opens up your Holiday Rep Diploma course to active learning and interactivity, making lessons understandable, memorable, and fun.

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